Privacy Policy

The Conscious Cart – Privacy Policy

Effective Date: [13-05-2025]

This Privacy Policy explains how The Conscious Cart (“we”, “us”, or “our”) collects, uses, discloses, and safeguards your personal information when you visit or make a purchase from theconsciouscart.com.au (the “Site”). We are committed to complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and any other applicable laws.
By accessing the Site or using our services, you consent to the practices described in this Privacy Policy.

1. Definitions

  • Personal Data: Any information that identifies you as an individual or relates to an identifiable person.
  • Processing: Any operation or set of operations performed on personal data, including collection, storage, use, disclosure, or deletion.
  • Applicable Laws: The Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and any related regulations.

2. What Personal Data We Collect

We may collect the following types of personal information:
  • Name, contact information (email, phone, address)
  • Delivery and billing address
  • Purchase history and preferences
  • IP address, browser/device information, and session data
  • Any personal data submitted through contact forms or order notes
  • User-generated content (e.g. reviews, testimonials)
  • Information provided via cookies and tracking technologies (see Section 10)

3. How We Collect Personal Data

We collect your data when you:
  • Browse our Site
  • Create an account
  • Make a purchase
  • Subscribe to our newsletter or communications
  • Contact us via email or web form
  • Interact with us on social media
  • Submit reviews or feedback
  • Use any of our tools or digital content
We may also collect data from third-party services like payment gateways, analytics providers, or social media integrations.

4. How We Use Your Information

We use personal data to:
  • Process and fulfil your orders
  • Provide customer support and manage returns
  • Improve and personalise your shopping experience
  • Send updates, order confirmations, or marketing communications (opt-out anytime)
  • Ensure platform functionality and security
  • Comply with legal obligations and resolve disputes

5. Sharing Your Information

We may share your personal information with:
  • Third-party suppliers and fulfilment partners to complete your order
  • Payment processors (e.g. Stripe, PayPal) – we do not store card details
  • Service providers for marketing, analytics, IT support, or platform development
  • Legal authorities, if required to comply with legal obligations
  • Affiliate platforms and advertising partners (non-identifiable where possible)

We take reasonable steps to ensure that all third parties respect your personal data and process it lawfully.

6. International Data Transfers

As our dropshipping model uses international suppliers, your data may be transferred outside Australia. We ensure such transfers comply with applicable data protection laws and that reasonable safeguards are in place.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. If data is stored in backup archives, we will isolate it until deletion is possible.

8. Access, Correction, and Deletion

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your account or data (unless we are required to retain it)
Please contact hello@theconsciouscart.com.au for assistance. We may need to verify your identity before fulfilling certain requests.

9. Children’s Data

We do not knowingly collect personal data from individuals under 16. If we become aware that we have inadvertently collected such information, we will delete it promptly. Parents or guardians who believe we may have collected data from a minor should contact us.

10. Cookies & Tracking

We use cookies and tracking technologies to:
  • Remember your preferences
  • Enable site functionality (e.g. shopping cart)
  • Understand user behaviour via analytics (e.g. Google Analytics)
  • Serve personalised content or ads
You may disable cookies via your browser, but this may affect the functionality of the Site.

11. Marketing Communications

If you opt-in, we may send you emails or SMS about our products, content, and promotions. You can unsubscribe at any time via the link in our communications or by contacting us directly.
Even if you opt out of marketing communications, you may still receive transactional emails (e.g. order confirmations, account updates).

12. Third-Party Links

Our Site may include links to external websites. We are not responsible for the privacy practices of these other sites. You should read their privacy policies before providing your data.

13. Data Breach Notification

In the event of a data breach that is likely to result in serious harm, and where required under the Notifiable Data Breaches scheme, we will notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.

14. Security

We take reasonable steps to protect your personal data from misuse, interference, and unauthorised access. Security measures include encryption, access controls, regular monitoring, and secure hosting infrastructure. While we strive to use commercially acceptable means to protect your data, no internet transmission or system can be guaranteed 100% secure.

15. Online Security Advice

To keep your information safe, we recommend the following:
  • Use strong, unique passwords for your online accounts
  • Avoid sharing your login details or personal information via email, text, or unknown links
  • Be cautious of phishing emails or calls requesting sensitive data
  • Verify the legitimacy of websites before entering payment details
  • Contact us directly if you ever suspect a suspicious message or transaction
The Conscious Cart will never:
  • Ask you for your password
  • Request payment details via email or SMS
  • Ask you to confirm sensitive information through an external website

16. Changes to This Policy

We may update this Privacy Policy periodically. When we do, the “Effective Date” at the top will be revised. We encourage you to review this page regularly. Continued use of the Site constitutes acceptance of any changes.

17. Contact Us

For any questions or concerns about your privacy or this Policy, please contact: Email: hello@theconsciouscart.com.au